What's covered
Loss of rental income
Protects you from loss of rental income as a result of scenarios such as those listed below.
Provides cover for:
- Death of a tenant If your tenant or tenant’s family dies unexpectedly during their period of stay.
- Untenantable property If your property isn't fit to house a tenant, due tenant damage to your building or your contents being damaged by an insured event under the Building or Contents section.
- Prevention of access Loss of rent when your tenant does not have access to the insured address, because of one of the following incidents:
Damage to a building (but not the insured building), strata title property, road or street;
Burst water main;
Bomb threat or bomb damage;
Street riot;
Lift malfunction at the insured address (and tenant has a medical certificate stating they must use a lift);
Emergency services refuse access to the insured building or evacuate your tenant for safety reasons.
Cover will commence 7 days from the date access is first prevented, until access is restored. - Failure to Vacate Loss of rent when your tenant fails to vacate at the end of a documented rental booking and does not pay any additional rent required.
Contents
Protects those furnishings you forget, like curtains, carpets, blinds and light fittings. What contents are covered?
Provides cover for:
- Tenant Damage Theft, loss or damage caused by the tenant, the tenant’s family or the tenant’s invited guests.
- Flood The covering of normally dry land by water that has escaped or been released from the normal confines of any lake, river, creek or another natural watercourse (whether or not they have been altered or modified), or any reservoir, canal or dam.
- Storm or rainwater Damage from violent wind, cyclone or tornado which may also include rain, hail or snow.
- Escape of liquid Loss or damage caused by the accidental escape of liquid from: Any drain, fixed pipes, drainage and sewage systems (not forming part of a shower cubicle wall, floor or base); Water mains or pipes; Water tanks, aquariums and hot water systems; Gutters; Washing machines, dishwashers, refrigerators or freezers; Other parts of your building designed to contain or carry liquid such as sinks, basins, baths, showers and cisterns.
- Fire (including bushfire) or explosion
- Break-in vandalism or theft Theft or damage due to theft caused by: an unknown person (e.g. a burglar)
- Pet damage Damage caused by a domestic pet that is owned by the tenant. Reptiles are excluded.
- Scorching Damage to carpet caused by cigarettes, irons or hot cooking pots or pans.
- Impact Impact by: a falling tree or part of a falling tree including the roots, power poles, TV antennas or satellite dishes, communication aerials or masts, drones, watercraft, aircraft, motor vehicles or trailers, an object falling from a motor vehicle or aircraft, space debris or meteorites.
- Earthquake or tsunami Damage caused by an earthquake or tsunami, but excluding damage caused by the actions or movements of the sea.
- Glass breakage Glass breakage in free standing furniture such as table tops, dressing table mirrors and wall units.
- Lightning Lightning including power surge caused by lightning.
- Oil leakage from any heater
- Electric motor burnout If the motor in a household electrical machine or appliance burns out or fuses and that motor is less than 7 years old, we’ll help you take care of repair or replacement.
- Riot, civil commotion or public disturbance
We do not insure you for bushfire, storm, flood or tsunami in the first 72 hours of your policy. Very limited exceptions apply. Read the PDS for more detail.
Building
Protects your building against: loss or damage caused by tenants, their family or their invited guests. What does building include?
Provides cover for:
- Tenant Damage Theft, loss or damage caused by the tenant, the tenant’s family or the tenant’s invited guests.
- Pet damage Damage caused by a domestic pet that is owned by the tenant. Reptiles are excluded.
- Scorching Damage to bench/vanity tops caused by cigarettes, irons or hot cooking pots or pans.
Additional benefits
- Legal expenses up to $5,000 If a loss of rent claim is covered, we will also pay for legal expenses up to $5000 per claim, provided they have been incurred with our prior approval, and are for the purpose of reducing your loss of rent claim or filing a legal defence while the claim is being investigated.
- Legal liability cover up to $20 million Our policy covers your legal liability as the landlord for an occurrence which causes death or bodily injury to other people, or damage to other people’s property, up to the limit of $20,000,000.
- Emergency Service damage up to $1,000 Damage caused as a result of Emergency Service Personnel entering the property.
Detail of what's covered
If your property is managed by a property manager the Terri Scheer Short Stay Policy covers short stay tenancies and includes cover for:
Untenantable (Building)
Loss of rent if your property becomes untenantable due to tenant damage under Section 3 'Building (tenant damage)'.
52 weeks loss of rent per incident, but no more than $50,000 in any one period of insurance
Untenantable (murder/suicide)
Loss of rent when your property becomes untenantable due to murder or suicide, or attempted murder or suicide at the property which results in damage to the property.
52 weeks loss of rent per incident, but no more than $50,000 in any one period of insurance
Untenantable (death of tenant)
Loss of rent when your property becomes untenantable due to the death of a tenant at the building which results in damage to the property.
26 weeks loss of rent per incident, but no more than $25,000 in any one period of insurance
Untenantable (contents)
Loss of rent when your property becomes untenantable solely due to damage to your contents caused by an insured event listed in ’Section 2: Contents’.
6 weeks loss of rent per incident, but no more than $6,000 in any one period of insurance
Prevention of access
Loss of rent when your tenant does not have access to the insured address, because of one of the following incidents:Damage to a building (but not the insured building), strata title property, road or street;
Burst water main;
Bomb threat or bomb damage;
Street riot;
Lift malfunction at the insured address (and tenant has a medical certificate stating they must use a lift);
Emergency services refuse access to the insured building or evacuate your tenant for safety reasons.
Cover will commence 7 days from the date access is first prevented, until access is restored.
52 weeks loss of rent
Failure to vacate
Loss of rent when your tenant fails to vacate at the end of a documented rental booking and does not pay any additional rent required.
26 weeks of rent per incident, but no more than $25,000 in any one period of insurance
Death of tenant
If your tenant or tenant’s family dies unexpectedly during their period of stay.
12 weeks loss of rent per incident, but no more than $12,000 in any one period of insurance
Break-in vandalism or theft
Theft or damage due to theft caused by: an unknown person (e.g. a burglar)
Earthquake or tsunami
Damage caused by an earthquake or tsunami, but excluding damage caused by the actions or movements of the sea.
Electric motor burnout
If the motor in a household electrical machine or appliance burns out or fuses and that motor is less than 7 years old, we’ll help you take care of repair or replacement.
Reasonable costs for motors less than 7 years old
Escape of liquid
Loss or damage caused by the accidental escape of liquid from: Any drain, fixed pipes, drainage and sewage systems (not forming part of a shower cubicle wall, floor or base); Water mains or pipes; Water tanks, aquariums and hot water systems; Gutters; Washing machines, dishwashers, refrigerators or freezers; Other parts of your building designed to contain or carry liquid such as sinks, basins, baths, showers and cisterns.
Flood
The covering of normally dry land by water that has escaped or been released from the normal confines of any lake, river, creek or another natural watercourse (whether or not they have been altered or modified), or any reservoir, canal or dam.
Glass breakage
Glass breakage in free standing furniture such as table tops, dressing table mirrors and wall units.
Impact
Impact by: a falling tree or part of a falling tree including the roots, power poles, TV antennas or satellite dishes, communication aerials or masts, drones, watercraft, aircraft, motor vehicles or trailers, an object falling from a motor vehicle or aircraft, space debris or meteorites.
Lightning
Lightning including power surge caused by lightning.
Pet damage
Damage caused by a domestic pet that is owned by the tenant. Reptiles are excluded.
Up to $5,000 per period of insurance (Combined with Building damage)
Scorching
Damage to carpet caused by cigarettes, irons or hot cooking pots or pans.
Up to $1,000 per period of insurance (Combined with Building damage)
Storm or rainwater
Damage from violent wind, cyclone or tornado which may also include rain, hail or snow.
Tenant Damage
Theft, loss or damage caused by the tenant, the tenant’s family or the tenant’s invited guests.
Pet damage
Damage caused by a domestic pet that is owned by the tenant. Reptiles are excluded.
Up to $5,000 per period of insurance (Combined with Contents damage)
Scorching
Damage to bench/vanity tops caused by cigarettes, irons or hot cooking pots or pans.
Up to $1,000 per period of insurance (Combined with Contents damage)
Tenant Damage
Theft, loss or damage caused by the tenant, the tenant’s family or the tenant’s invited guests.
Legal expenses
If a loss of rent claim is covered, we will also pay for legal expenses up to $5000 per claim, provided they have been incurred with our prior approval, and are for the purpose of reducing your loss of rent claim or filing a legal defence while the claim is being investigated.
Up to $5,000 per claim
Legal Liability
Our policy covers your legal liability as the landlord for an occurrence which causes death or bodily injury to other people, or damage to other people’s property, up to the limit of $20,000,000.
Up to $20million in legal liability
Emergency Service damage
Damage caused as a result of Emergency Service Personnel entering the property.
Up to $1,000 per claim
The Landlord Preferred Self Managed Policy covers landlords who manage the property themselves.
It includes:
Absconding tenant
A tenant who vacates with or without giving you the required notice. Also covers a tenant who vacates at the end of their lease leaving unpaid rent.
Up to 20 weeks loss of rent
Defaulting tenant (by court order)
A tenant’s lease is terminated by court or tribunal order for not paying rent.
Up to 20 weeks loss of rent
Defaulting tenant (by termination notice)
A tenant is issued a termination notice by yourself or your Property Manager for not paying rent.
Up to 20 weeks loss of rent
Failure to give vacant possession
If your tenant refuses to pay rent and vacate the property after a court order requires them to do so.
Up to 15 weeks loss of rent
Death of tenant
If your tenant passes away and they are the sole person on the lease for a permanent tenancy. Or your tenant or tenant's family die during their period of stay for holiday let properties.
Up to 15 weeks loss of rent
Hardship
If a court releases your tenant from their lease obligations, over and above the amount they paid in bond, due to hardship.
Up to 4 weeks loss of rent
Untenantable property (due to tenant damage to building)
If your property isn't fit to house a tenant for a minimum period of 7 days due to tenant damage to your building by an insured event listed under the Building section.
Up to 52 weeks loss of rent
Untenantable property (due to contents damage)
If your property isn't fit to house a tenant for a minimum period of 7 days due to tenant damage to your building by an insured event listed under the Building section.
Up to 6 weeks loss of rent
Prevention of access
Loss of rent when your tenant does not have access to the insured address, because of one of the following incidents:
Damage to a building (but not the insured building), strata title property, road or street;
Burst water main;
Bomb threat or bomb damage;
Street riot;
Lift malfunction at the insured address (and tenant has a medical certificate stating they must use a lift);
Emergency services refuse access to the insured building or evacuate your tenant for safety reasons.
Cover will commence 7 days from the date access is first prevented, until access is restored.
Up to 52 weeks loss of rent
Rent reduction
The property remains tenantable following damage to building or contents but the tenant does not have full use of the property for a minimum of 7 days.
Up to 6 weeks reduction of rent under ‘Section 2: Contents’
Up to 52 weeks reduction of rent under ‘Section 3: Building (tenant damage)’
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Tenant Damage
Theft, loss or damage caused by the tenant, the tenant’s family or the tenant’s invited guests.
Flood
The covering of normally dry land by water that has escaped or been released from the normal confines of any lake, river, creek or another natural watercourse (whether or not they have been altered or modified), or any reservoir, canal or dam.
Storm or rainwater
Damage from violent wind, cyclone or tornado which may also include rain, hail or snow.
Escape of liquid
Loss or damage caused by the accidental escape of liquid from: Any drain, fixed pipes, drainage and sewage systems (not forming part of a shower cubicle wall, floor or base); Water mains or pipes; Water tanks, aquariums and hot water systems; Gutters; Washing machines, dishwashers, refrigerators or freezers; Other parts of your building designed to contain or carry liquid such as sinks, basins, baths, showers and cisterns.
Break-in vandalism or theft
Theft or damage due to theft caused by: an unknown person (e.g. a burglar)
Pet damage
Damage caused by a domestic pet that is owned by the tenant. Reptiles are excluded.
Up to $5,000 per period of insurance (Combined with Building damage)
Scorching
Damage to carpet caused by cigarettes, irons or hot cooking pots or pans.
Up to $1,000 per year (combined with Building damage)
Impact
Impact by: a falling tree or part of a falling tree including the roots, power poles, TV antennas or satellite dishes, communication aerials or masts, drones, watercraft, aircraft, motor vehicles or trailers, an object falling from a motor vehicle or aircraft, space debris or meteorites.
Earthquake or tsunami
Damage caused by an earthquake or tsunami, but excluding damage caused by the actions or movements of the sea.
Glass breakage
Glass breakage in free standing furniture such as table tops, dressing table mirrors and wall units.
Lightning
Lightning including power surge caused by lightning.
Electric motor burnout
If the motor in a household electrical machine or appliance burns out or fuses and that motor is less than 7 years old, we’ll help you take care of repair or replacement.
Reasonable costs for motors less than 7 years old
Tenant Damage
Theft, loss or damage caused by the tenant, the tenant’s family or the tenant’s invited guests.
Pet damage
Damage caused by a domestic pet that is owned by the tenant. Reptiles are excluded.
Up to $5,000 per period of insurance (Combined with Contents damage)
Scorching
Damage to bench/vanity tops caused by cigarettes, irons or hot cooking pots or pans.
Up to $1,000 per period of insurance (Combined with Contents damage)
This content applies to new policies and renewal policies commenced or renewed on or after 10 August 2024.
For full details of our policies we recommend you read the relevant Product Disclosure Statement.
The Target Market Determination is also available.