Your landlord clients have entrusted you to manage a very important asset - it could be their retirement future or an investment to provide additional cash flow now for life's little luxuries - either way, you have a responsibility to provide the best possible management you can.

Investors look towards their Property Manager as a professional who is capable of managing the day-to-day affairs of their property along with keeping abreast of industry and legislative changes. Alerting them to potential risks associated with owning investment property is part of your duty of care, both to your client and to your agency.

Need to make a claim?

The true value of an insurance policy is not realised until you lodge a claim. We are proud to state that over 90% of our claims under the Landlord Preferred Policy are settled within 14 working days, subject of course, to all relevant information being provided at the time of lodging the claim.

Following a few simple guidelines will help ensure your claim is settled promptly and that your landlord's loss is minimised.

Two simple rules to be remembered at all times - always act within the guidelines of your relevant state or territory tenancy legislation and always act to minimise any further loss - prompt action can prevent further losses which may not be recoverable under insurance.

Below are claim forms that can be downloaded and printed for your convenience.

Long Stay Tenancies Claim Form (106kb)
Long stay Tenancies – Queensland Claim Form (111kb)
Short Stay Tenancies Claim Form (115kb)
Landlord Residential Building Policy Claim Form (86kb)
Storm/Water Damage Claim Form (82kb)
Electric Motor Burnout Claim Form (86kb)